This policy applies to all ticket purchases for the Mountain Writers' Festival 2026.

1. General Sales Policy (Change of Mind)

  • No Refunds for Change of Mind: Tickets are non-refundable after purchase. Please choose carefully as we do not offer refunds, exchanges, or credit notes if you change your mind, have a conflict, or can no longer attend an event.

  • Ticket Transfer: If you are unable to attend, you may transfer your ticket to another person. It is the responsibility of the ticket holder to arrange any private sale or transfer of their ticket.

2. Program and Artist Changes

  • Program Subject to Change: The Festival reserves the right to change, withdraw, or substitute artists and program sessions without prior notice.

  • No Refunds for Minor Changes: No refunds will be issued in the event that a specific artist or session is cancelled or replaced. Passes are sold based on the value of the overall festival program, not individual sessions or speakers.

3. Festival Cancellation or Postponement (Extreme Circumstances) The formal decision to postpone or cancel the festival is made by the Festival Director and Board.

  • A. Postponement (Code Red Event): The Festival will only be postponed in the event of a Code Red weather event (fire/flood danger). If the Festival is postponed, your ticket will automatically be transferred to the new, rescheduled dates. If you are unable to attend the rescheduled dates, you will be offered a full refund upon request within 30 days of the postponement announcement.

  • B. Cancellation: Cancellation will only occur if postponement is not possible within a reasonable timeframe. If the Festival is cancelled outright, all ticket holders will be entitled to a full refund of the ticket price.

4. Conditions of Entry and Conduct To ensure a safe and enjoyable experience for all attendees, speakers, and staff, all ticket holders must comply with the following conditions:

  • Reasonable Directions: Attendees must follow all reasonable directions given by Festival and venue staff.

  • Disruptive Behaviour: The Festival reserves the right to refuse entry to, or remove from the venue, any person whose behaviour threatens the safety of speakers, staff, or other attendees, or whose conduct unreasonably interferes with the enjoyment of the event by others.

5. Safe Events Policy The Festival is committed to providing a welcoming, respectful, and safe environment for everyone. Harassment, discrimination, bullying, intimidation, threatening behaviour, or violence of any kind will not be tolerated.

  • Enforcement: Any breach of this Safe Events Policy may result in immediate removal from the event and venue without a refund, and may lead to a ban from future Festival events.

  • Reporting: If you experience or witness behaviour that breaches this policy, please notify Festival or venue staff immediately, or contact us via hello@mountainfestival.com.au 

6. Photography The Festival will have professional photographers in and around venues. Please be aware that ticket holders consent to be photographed, filmed, or recorded. If you do not wish to be photographed, filmed, or recorded, please inform Festival staff and you will be issued with a wristband to signal this to our event photographers.

The policy above is in line with the Live Performance Australia (LPA) Ticketing Code of Practice, available in full here: https://liveperformance.com.au/wp-content/uploads/2020/11/LPA-Ticketing-Code-Industry-Code-8th-edition-FINAL.pdf